How to Set Up Webhook URL in VAPI?

This section explains the process of setting up a webhook URL in VAPI. Follow step-by-step instructions to configure your webhook for receiving event notifications and data payloads seamlessly.

1. Configure Webhook URL: 

• Copy the Agency Account Server URL and paste it into the Server URL field in VAPI AI Assistants.

• Navigate to: VAPI → Platform → Assistants → Choose Assistant → Advanced → Messaging → Server URL.

• Publish the assistant.

• Example: [Insert Placeholder Image]

2. Set Up Prompts: 

Call Summary Prompt:

• Go to Analysis → Summary in the VAPI platform.

• Paste The Following Prompt: "You are an expert note-taker. You will be given a transcript of a call, and summarize the call in bullet points (max 5 points), if applicable."

• Example: [Insert Placeholder Image]

Success Evaluation Prompt:

• Go to Analysis → Success Evaluation.

• Paste The Following Prompt, configure Rubric and publish the assistant:

• "You are an expert call evaluator. You will be given a transcript of a call and the AI participant's system prompt. Based on the objectives inferred from the system prompt, determine if the call was successful"

• Rubric: Pass/Fail.

• Example: [Insert Placeholder Image]

Structured Data Prompt:

• Go to Analysis → Structured Data.

• Paste The Following Prompt, configure data properties to add, and publish the assistant:

• “You will be given a call transcript and the AI system prompt. Extract the following Key Performance Indicators (KPIs):

**Call Rating**

  - **Type**: Dropdown

  - **Options**: Excellent, Good, Average, Poor, Very Poor

  - **Purpose**: Measures customer satisfaction with service quality; “Excellent” shows strong customer happiness and loyalty.

**Call Sentiment**

  - **Type**: Dropdown

  - **Options**: Very Positive, Positive, Neutral, Negative, Very Negative

  - **Purpose**: Gauges customer sentiment; “Very Positive” indicates high satisfaction and loyalty.”

Data Properties to Add:

Example: [Insert Placeholder Image]

• Name: Call Rating | Type: String | Mark as Required

• Name: Call Sentiment | Type: String | Mark as Required

Note:

Ensure the Webhook URL, Call Summary, Success Evaluation, and Structured Data Prompts are configured for each assistant in the VAPI platform.