Sub Account Insights Overview

This guide provides an overview of how to analyze and monitor call data through various analytics widgets in your Voicemetrics Sub-Account.

1. Goal Conversion

Shows calls based on task status: Goal Complete vs. Incomplete.

• Filter Options:

  • Filter by Date Range

  • Filter by AI Agent

  • Filter by Call Status (All Calls, Connected)

2. Timing Analysis

Displays calls categorized by their Duration.

• Filter Options:

  • Filter by Date Range

  • Filter by AI Agent

  • Filter by Call Type (Outbound, Inbound, Web Call)

3. Heat Map

The call heat map visualizes call flow in the following categories:

• Total Calls vs. Connected Calls

• Total Calls vs. Not Connected Calls

• Total Calls vs. Goal Complete

• Total Calls vs. Goal Incomplete

• Filter Options:

  • Filter by Date Range

  • Filter by AI Agent

  • Filter by Category (Connected, Not Connected, Goal Complete, Goal Incomplete)

4. A/B Testing

A/B Testing helps compare AI agent performance based on various factors such as call information, goal status, duration, and end reason.

• Filter Options:

  • Filter By Date Range

  • Choose AI Agent For Comparison