Sub Account - Calls Overview

This guide provides an overview of how to manage and analyze calls within your Voicemetrics Sub-Account.

1. Agent Selection

• By default, all Agent Calls are displayed. You can Filter the calls to view those from a specific agent if needed.

2. Call Overview

• Call Information: Displays basic call details such as agent name, start time, end time, and call duration.

• Call Analysis: Provides actionable insights such as goal status, call rating, call sentiment, and call end reason.

• Play Audio: Click the play button to listen to the call recording.

3. Call Summary

• The call summary provides a short bullet-point summary (up to 5 points) of the call's key moments.

4. Call Transcript

• Displays the detailed transcript of the conversation between the Customer and the AI Agent.